This website, https://katetroup.com.au/ is owned and operated by W8less Pty Ltd ABN 11 166 785 397 (trading as Kate Troup Naturopath). If you have any questions or need further information, please contact us: hello@katetroup.com.au. This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site or work with us. We take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

PERSONAL INFORMATION

If you engage with us via this website, or choose to become our client we may ask to collect the following kinds of personal information from you, including:

  • your name, address, email address and phone number

  • information that allows us to tailor our content to your needs when you sign up for or attend a webinar, seminar or promotional event, and

  • your IP address, and information about your browsing history to help us improve the usability and appeal of our website.

COLLECTION AND USE

We may collect your personal information by various means including:

  • when you email us

  • when you sign up for our free downloads, newsletter, a webinar or event

  • when you purchase an online product including e-books, video content and recipes

  • when you answer a request for a testimonial

  • when you choose to become our client or purchase from us

  • automatically, through the use of cookies, and

  • when someone else refers you to us.

We may collect your personal information by various means including:

  • respond to your enquiries

  • provide you with relevant news and updates about our services

  • monitor visitor and client satisfaction

  • help other people understand our services better

  • improve this website and the services we provide, and

  • provide you with our services.

We may collect your personal information by various means including:

  • with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information

  • if we need it to provide you with information or services that you request

  • for necessary administrative processes if you become our client, or

  • if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out.

SENSITIVE INFORMATION

We understand that some personal information is particularly sensitive, and that you are trusting us to keep this information confidential. We will only collect sensitive information by methods that are reasonably secure, such as:

  • through our intake forms in Cliniko

  • in a zoom consultation or face to face

  • when you send us information in an email

  • when information is provided through lab portals, or

  • when we receive pathology reports and testing results.

The reason why we collect this information is:

  • so that we can provide you with the services you have contracted for, and

  • to ensure that we are providing you with the most appropriate services.

The sensitive information we ask you to provide for this purpose may include, where it is relevant to the service, information about:

  • your date of birth

  • your medical history

  • your pathology and test results

  • your lifestyle and wellbeing

  • your relationships

  • your eating habits, and

  • your mental and emotional wellbeing.

We are committed to securely storing and handling your sensitive information.

  • Sensitive information is stored in Cliniko – an Australian owned practice management system for Naturopathic Practitioners and Complementary Health Care Providers. From a data privacy and compliance standpoint, Cliniko also meets or exceeds all regulations of the Australian Privacy Principles, GDPR, PIPEDA, and HIPAA

  • Only key personnel, being naturopaths and nutritionists, may access sensitive material.

Sensitive information may be collected from children under the age of 18 in the presence of their parents or with their parent or guardian’s full consent. All information collected from minors is securely stored in accordance with this privacy policy. You may choose not to provide us with your sensitive information. However, if you choose not to be completely honest with us, we may not be able to provide you with the services that you request.

DISCLOSURE OF INFORMATION

Reasons why we may disclose your information include:

  • to provide you with the services or information you have requested

  • where disclosure is necessary to carry out your instructions, or

  • for the purposes of referral or testing, with your permission.

In order to do this, we may share some relevant information – on a strictly need to know basis – with:

  • our email marketing provider

  • our practice management system

  • independent contractors such as a VA or receptionist

  • our legal and financial advisors, and

  • our website maintenance team and technical support team.

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order. If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with us to discuss this personally. We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us in providing the information and services we are providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards or we are satisfied that the service provider has a suitably protective policy of their own. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you have any concerns about the potential disclosure of your information. Please also see the section on Security below.

SECURITY

We take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure. We manage risks to your information by:

  • storing files securely

  • ensuring that only clinicians have access to sensitive information

  • releasing information to service providers on a strictly need-to-know basis, and

  • conducting regular audits of our security systems.

COOKIES AND GOOGLE ANALYTICS

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas. You can choose to configure your browser settings not to accept cookies, but this may interfere with the functioning of this website. Our website uses advertising cookies from Facebook and performance cookies from Stripe and Active Campaign. We use Google Analytics to collect information about your use of our website so that we can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245. Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout.

ACCESS TO INFORMATION

You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 7 days. Please contact hello@katetroup.com.au.

COMPLAINTS

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to us at hello@katetroup.com.au. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

NOTIFICATION OF CHANGE

If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.

NOTIFICATION OF BREACH

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicize a notification of the breach on this website.